Frequently Asked Questions

If you are having problems or have a query you think other people may have already asked, please see our FAQs below. You may find the answer, but if you don’t then give us a call and we would be more than happy to help!

How long is delivery?

Delivery is normally between 2 – 7 working days. We aim to get orders out as quickly as possible after payment has been received. Normally, gifts are dispatched within 2-5 working days of receipt and delivery takes a further day. As a guide, please allow 2-3 workings days for labelled bottle gifts and 2-7 working days for engraved gifts. We can arrange speedier delivery, but this will incur an extra charge of 5.

We send the majority of wine gifts, champagne gifts, engraved gifts and personalised gifts via our couriers; either Interlink, Fed Ex or through the Royal Mail depending on the delivery address and size of the parcel. Bottles gifts will normally be packaged in a cardboard box usually with a polystyrene tube to prevent the bottles from being damaged and then packed inside a Courier Bag.

Engraved Gifts are packaged differently depending on the item. Most engraved gifts will be inside a presentation gift box of some sort and then packed inside a jiffy bag or cardboard box for protection with bubble wrap and air bags to reduce the possibility of damage.

Gift sets if being sent directly to the intended gift recipient will be sent assembled with some bubble wrap or void fill to protect the gift. However, if the gift set is being sent to the customer, then on some occasions, we may send the bottles, glasses and gift box separately in one parcel to be assembled upon receipt to reduce damage.

We deliver only nationally currently, within the UK. Selected items under 2kg in weight can be delivered within the EU and other international addresses for an additional postage charge.

Yes, but please ensure that you give us the full name and address including postcode plus a contact telephone number for the recipient should there be any problems with delivery.

In most cases, the package will need to be signed for, so if no one is at home a card will be left advising of attempted delivery. The parcel will attempt to be delivered one further time, should there still be no-one available to sign for the parcel, it will be taken back to the local FedEx UK depot and after 5 working days the parcel will be returned back to us. Re-delivery will incur an additional charge. offers multiple delivery options to their customers for their convenience. Please read more about it on the Delivery page.

The dimensions for a wine label is 68mmx118mm.

Yes. Delivery is free to a UK based address. However, if you wish to organise a delivery abroad please note you will need to call the office before placing your order to enquire about delivery costs. Please get in touch on 0177 564 0788. Please be aware WE CANNOT SEND alcoholic gifts or lighters to any international address due to constraints by our couriers.

Firstly, make sure the image you are trying to upload is in one of the formats GiftsOnline4U accepts (.gif, .jpg). Then, ensure the filename is short and simple, with no spaces or unusual characters. “Myimage.jpg” is a good filename, but “Every1*havin*a*gud*[email protected]” may not work. Next, make sure the file size is less than 5000KB. We do not allow images over 5MB, as it takes too long to upload the image. If none of these suggestions work, it is possible that the image is corrupted. If you are still having problems, please give us a call on 0177 564 0788 and we shall try and help further.

We offer WorldPay, ClearPay (only applicable on orders or products over £30) and PayPal.