Returns Policy Missing, Wrong, Faulty or Damaged goods

If a gift is found to be missing, wrong, faulty or damaged upon receipt must be notified within 24 hours of delivery by phone, so we can either arrange a convenient collection of the wrong/damaged/faulty goods or ask you to send the goods back via first class post (please note: we are unable to refund special delivery costs). Once the items have been received back to our depot, we will replace the damaged or faulty item for new ones within 2-3 working days stock permitting. Missing, damaged or faulty goods brought to our attention after this 24 hour time period will remain charged for.

Exceptions form cancellations and refunds: Goods that are personalised are not able to be cancelled or refunded unless incorrect or faulty.

If you have received a damaged or faulty item, we may request that you send the gift back to us at the following address.

109 Six House Bank, West Pinchbeck, Lincolnshire, PE113QG, England.

We will replace the damaged or faulty item for you within 2-3 working days from receipt of return. However, if you no longer require the item at this point, we will refund the cost of the gift (excluding any special delivery charges) you may incur to send the items back to us.

Please Note: If you have received an incorrect, damaged or faulty item, we may ask you to send the item(s) back to us, before we can send any replacements out. Should you require a gift sooner than you are able to send the incorrect gift back to us, we will take a re-payment for the full amount of the gift, which will be refunded upon receipt of the incorrect item back to our premises.


Manufacturer Warranty is available for 12 months from purchase date for items which are defective. We do not cover accidental loss or damage.